Policy
Shipping
Shipped from Southern California to all 50 US states, with tracking included on every order.
Your Options
★
Free Standard
Free shipping on every order over $150. Delivered in 3–7 business days from shipment.
Orders Over $150
↗
Standard
Calculated at checkout based on weight and destination. Delivered in 3–7 business days from shipment.
Orders Under $150
⚡
Expedited
Need it faster? Next-day and 2-day options available at checkout. Order by 10 AM PST to ship same day.
Customer Paid
How It Works
1
Order Placed
Place your order by 10 AM PST to begin processing the same business day.
2
Processing
Your order is packed and prepared within 1–2 business days from our Southern California warehouse.
3
Shipped
You'll receive a confirmation email with UPS tracking as soon as your order ships.
4
Delivered
Standard delivery takes 3–7 business days from shipment, depending on your location.
Orders are not processed on weekends or US federal holidays.
The Details
Carrier
Orders ship primarily via UPS. Packages to PO Boxes and APO/FPO addresses are routed through USPS for final delivery.
Where We Ship
All 50 US states, including Alaska, Hawaii, Puerto Rico, PO Boxes, and APO/FPO addresses. We do not currently ship internationally.
Phone Required
A valid phone number is required at checkout. We use it only to contact you in the event of a delivery issue, such as a missed delivery or carrier address verification.
Address Accuracy
Customers are responsible for providing an accurate shipping address. We are not responsible for orders shipped to incorrect addresses entered at checkout.
Damaged in Transit
Inspect your order upon delivery. If your package arrives damaged or your item is defective, contact us immediately so we can make it right.
Note
Lost or Stolen Packages
If your tracking shows delivered but you haven't received your package, please wait 24 hours and check with neighbors or building management before contacting us.
For packages confirmed lost by UPS, we'll replace your order or issue a full refund — your choice. For packages marked delivered but not received, we'll work with UPS and our shipping protection coverage to resolve the issue. Orders over $200 may require a police report.
